LegalPravno

Withdrawal and refunds

Raskid ugovora i povrat

Your right

Tvoje pravo

As a consumer you may withdraw from a purchase within 14 days without giving a reason. The period starts on the day the contract is concluded, or for physical products on the day you receive them. We refund all payments within 14 days of receiving your notice, using the same payment method.

Kao potrošač možeš raskinuti kupnju u roku od 14 dana bez navođenja razloga. Rok počinje danom sklapanja ugovora, a kod fizičkih proizvoda danom kad ih primiš. Sva plaćanja vraćamo u roku od 14 dana od primitka tvoje obavijesti, istim načinom plaćanja.

When the right does not apply

Kada pravo ne vrijedi

Digital products (files delivered online): you lose the right of withdrawal only if all three happened: you asked for delivery to start immediately, you confirmed you know you lose the right, and we confirmed both to you by email. Without all three, the 14 days still apply.

Digitalni proizvodi (datoteke isporučene online): pravo na raskid gubiš samo ako se dogodilo sve troje: tražio si da isporuka počne odmah, potvrdio si da znaš da gubiš pravo i mi smo ti oboje potvrdili emailom. Bez sva tri, 14 dana i dalje vrijedi.

Products made to your order, such as a personalised poster, cannot be returned unless they are faulty.

Proizvodi izrađeni po tvojoj narudžbi, poput personaliziranog postera, ne mogu se vratiti osim ako su neispravni.

Services started at your request within the 14 days: if you withdraw, you pay for the part already done. Business customers have no statutory right of withdrawal.

Usluge započete na tvoj zahtjev unutar 14 dana: ako raskineš, plaćaš dio koji je već napravljen. Poslovni kupci nemaju zakonsko pravo na raskid.

How to withdraw

Kako raskinuti

Send a clear statement to kresimir@vrontistudio.com. You can use the form below, but you do not have to.

Pošalji jasnu izjavu na kresimir@vrontistudio.com. Možeš koristiti obrazac ispod, ali ne moraš.